Privacy Policy — Sister Next Door

Sister Next Door ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information about you when you use our platform at sisternextdoor.com.

1. Information We Collect

We collect information you provide directly to us when you create an account or use our services:

Name, email address, and password
Profile information (photo, bio, services offered, hourly rate, languages)
Government-issued ID for identity verification (reviewed by our team, not stored long-term)
Location (city and suburb — we do not share your exact address)
Payment information (processed securely through our payment partner; we do not store card details)
Messages exchanged with other members after a booking is accepted
Reviews and ratings you submit or receive

2. How We Use Your Information

We use the information we collect to:

Create and maintain your account
Verify your identity before your profile goes live
Connect you with other community members for services or donations
Process payments and hold funds securely until session confirmation
Send you booking confirmations, reminders, and important account notices
Respond to your support requests
Maintain the safety, integrity, and trust of our community

We do not sell your personal information to third parties.

3. Who Can See Your Profile

Sister Next Door is a private, women-only community. Your profile — including your photo and personal details — is never publicly searchable. Only verified, signed-in members of the community can see your profile information.

4. Information Sharing

We share your information only in these limited circumstances:

With other members — when you accept a booking, limited contact information is shared to facilitate the arrangement
Service providers — we work with trusted third parties (payment processors, hosting) who are contractually required to protect your data
Legal requirements — if required by law or to protect the safety of our members

5. Data Security

We use industry-standard security measures to protect your information, including encrypted data transmission (HTTPS) and secure password storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are required to retain it for legal or safety reasons.

7. Your Rights

You may at any time:

Access and update your profile information from your account settings
Request a copy of the personal data we hold about you
Request deletion of your account and associated data
Opt out of non-essential communications

To exercise these rights, contact us at hello@sisternextdoor.com.

8. Children's Privacy

Sister Next Door is intended for adult women only. We do not knowingly collect personal information from anyone under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active members of material changes by email or by posting a notice on the platform. Continued use of Sister Next Door after changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please reach out:

📧 hello@sisternextdoor.com
Sister Next Door · Chicago Area, IL